Request to Open and/or Close an Account

Please complete this form to open and/or close an account.

Please allow one business day for review and processing of your request. In most cases, we can start or stop service within two business days of receiving your request. In some cases, we may need to contact you for additional information. If this is necessary, your prompt response will help us serve you in a timely manner.

If you need more immediate assistance, call us at (843) 727-6800 to open or close your account over the phone.

If you are a property manager/landlord:

We have options for property managers that are not available through this online form. Learn more

Fields marked with * are required.

*This is a:

Residential account Commercial account

*I want to:

Start service Stop service Stop service at one address and start service at another

General Account Information

*Account Holder:

*Social Security Number:

*Email Address:

*Confirm Email Address:

*Phone:

*Requested By:

How do you prefer to be contacted?

Email Phone

Open an account and start service

*Address to start service:

*City, State, Zip:

*Do you own or rent this residence?

Own Rent

*Date you would like water service turned on:

Same as service address?

*Mailing Address:

*City, State, Zip:

*Does this residence have an irrigation system with a separate meter?

Yes No Don't Know

If it does, do you want to open the irrigation meter account?

Yes No

Add Authorized Users?

You may enter up to three authorized users.

Name:

Verbal Password:

Name:

Verbal Password:

Name:

Verbal Password:

Comments or additional information:

If you are opening an account, please read this important information

Open Fixtures

When water service is off at a home or business, fixtures can be turned on and unknowingly left in the on position. If this happens, water will begin flowing when we turn on your service, posing a potential risk of flooding. For this reason, we strongly recommend that someone is present when we turn on your water. If no one is present and our technician suspects an open fixture based on movement of the water meter's flow indicator, the technician will leave your water service off and we will reschedule your service activation. This will result in your account being charged a Revisit Fee.

Account Origination Fees

All new water accounts and sewer accounts are each charged an Account Origination Fee. The water origination fee is $35. The origination fee for a CWS sewer account is $35. The origination fee for other sewer providers varies. This fee is non-refundable and non-transferrable. It will appear on your first bill.

You may be required to install/annually test a backflow preventer

Charleston Water System requires most businesses, as well as residential customers who have an in-ground irrigation system, to install, maintain, and annually test a backflow preventer. These devices protect our public water supply from contamination by backflow.

We will review your account information and contact you via mail if a backflow preventer is required. If one is already installed, we will notify you of annual testing requirements. The cost of installing and annual testing of your backflow preventer will be your responsibility. Please note that failure to respond or comply with our backflow requirements will result in disconnection of your water service. Learn more

*I have read and understand the above information.

Security Check

*What state is Charleston in?

Cancel

General Account Information

*Account Holder:

*Social Security Number:

*Email Address:

*Confirm Email Address:

*Phone:

*Requested By:

How do you prefer to be contacted?

Email Phone

Close an account and stop service

*Address to stop service:

*City, State, Zip:

*CWS Account number:

*Date you would like service stopped:

*Address to mail final bill:

*City, State, Zip:

Comments or additional information:

Security Check

*What state is Charleston in?

Cancel

General Account Information

*Account Holder:

*Social Security Number:

*Email Address:

*Confirm Email Address:

*Phone:

*Requested By:

How do you prefer to be contacted?

Email Phone

Open an account and start service

*Address to start service:

*City, State, Zip:

*Do you own or rent this residence?

Own Rent

*Date you would like water service turned on:

Same as service address?

*Mailing Address:

*City, State, Zip:

*Does this residence have an irrigation system with a separate meter?

Yes No Don't Know

If it does, do you want to open the irrigation meter account?

Yes No

Add Authorized Users?

You may enter up to three authorized users.

Name:

Verbal Password:

Name:

Verbal Password:

Name:

Verbal Password:

Comments or additional information:

Close an account and stop service

*Address to stop service:

*City, State, Zip:

*CWS Account number:

*Date you would like service stopped:

*Address to mail final bill:

*City, State, Zip:

Comments or additional information:

If you are opening an account, please read this important information

Open Fixtures

Account Origination Fees

You may be required to install/annually test a backflow preventer

*I have read and understand the above information.

Security Check

*What state is Charleston in?

Cancel

General Account Information

*Company Name:

*Federal ID Number:

*Email Address:

*Confirm Email Address:

*Phone:

Doing Business As (if applicable):

*Your Name:

*Your Position in Company:

How do you prefer to be contacted?

Email Phone

Open an account and start service

*Business Type:

Sole Proprietorship Corporation Partnership LLC

*Business Description (ex: restaurant, salon, etc.):

*Business Phone:

Business Fax:

Alternate Contact Person:

Position in Company:

Phone:

Email:

*Address to start service:

*City, State, Zip:

*Does the business own or lease the building?

Own Lease

*Date you would like water service turned on:

Same as service address?

*Mailing Address:

*City, State, Zip:

Add Authorized Users?

You may enter up to three authorized users.

*Name:

*Verbal Password:

*Name:

*Verbal Password:

*Name:

*Verbal Password:

Comments or additional information:

If you are opening an account, please read this important information

Open Fixtures

Account Origination Fees

You may be required to install/annually test a backflow preventer

*I have read and understand the above information.

Security Check

*What state is Charleston in?

Cancel

General Account Information

*Company Name:

*Federal ID Number:

*Email Address:

*Confirm Email Address:

*Phone:

Doing Business As (if applicable):

*Your Name:

*Your Position in Company:

How do you prefer to be contacted?

Email Phone

Close an account and stop service

*Address to stop service:

*City, State, Zip:

*CWS Account number:

*Date you would like service stopped:

*Address to mail final bill:

*City, State, Zip:

Comments or additional information:

Security Check

*What state is Charleston in?

Cancel

General Account Information

*Company Name:

*Federal ID Number:

*Email Address:

*Confirm Email Address:

*Phone:

Doing Business As (if applicable):

*Your Name:

*Your Position in Company:

How do you prefer to be contacted?

Email Phone

Open an account and start service

*Business Type:

Sole Proprietorship Corporation Partnership LLC

*Business Description (ex: restaurant, salon, etc.):

*Business Phone:

Business Fax:

Alternate Contact Person:

Position in Company:

Phone:

Email:

*Address to start service:

*City, State, Zip:

*Does the business own or lease the building?

Own Lease

*Date you would like water service turned on:

Same as service address?

*Mailing Address:

*City, State, Zip:

Add Authorized Users?

You may enter up to three authorized users.

*Name:

*Verbal Password:

*Name:

*Verbal Password:

*Name:

*Verbal Password:

Comments or additional information:

Close an account and stop service

*Address to stop service:

*City, State, Zip:

*CWS Account number:

*Date you would like service stopped:

*Address to mail final bill:

*City, State, Zip:

Comments or additional information:

If you are opening an account, please read this important information

Open Fixtures

Account Origination Fees

You may be required to install/annually test a backflow preventer

*I have read and understand the above information.

Security Check

*What state is Charleston in?

Cancel

Request to Open and/or Close an Account

General Account Information

Open an account and start service

If you are opening an account, please read this important information

Security Check

General Account Information

Close an account and stop service

Security Check

General Account Information

Open an account and start service

Close an account and stop service

If you are opening an account, please read this important information

Security Check

General Account Information

Open an account and start service

Co-Signer's Agreement for Commercial Accounts

If you are opening an account, please read this important information

Security Check

General Account Information

Close an account and stop service

Security Check

General Account Information

Open an account and start service

Co-Signer's Agreement for Commercial Accounts

Close an account and stop service

If you are opening an account, please read this important information

Security Check