Question? CustomerService@charlestoncpw.com or call (843) 727-6800.
Once you're logged in, click Profile Actions to change your password or update your profile. If you have multiple accounts, add them all to your profile to manage them in one place.
Click Account Actions to view your current bill or past bills in PDF format. You can pay your bill with a credit card or bank account. You can also select how you want to receive your bill: mail, email, or both.
This system allows one-time payments only. It does not allow recurring automatic payments. To sign up for automatic payments, fill out the Auto Draft Request Form. This system does not support AutoDraft enrollment or allow existing AutoDraft customers to update their bank information, but we are planning to add these features in the future.
We welcome your feedback at CustomerService@charlestoncpw.com.
Call Customer Service at 843-727-6800. You can either use the automated system to get your account information, or speak to a Customer Service Representative (M-F, 8-5).
Either you have already registered for online access to your Charleston Water System account, or you are entering incorrect information.
If you think you or a family member is already registered for an online account but you don't know the username or password, e-mail CustomerService@charlestoncpw.com or call (843) 727-6800 for assistance.
Yes. All you need to sign up for online bill payment is the account number and the current bill amount.
If you remove all accounts from your profile, your customer profile will be permanently deleted. To access your account, you have to re-register for online bill payment and input your account information.
Click the Profile Actions link followed by Update Profile.
Yes. You can, or pay each with a credit card.
Click on the "Forget Your Password?" link on the sign in page.
Click on the "Forget Your Username?" link on the sign in page.
Yes, if you have your last bill handy. Sign in to your online account and delete your profile by going to "Profile Actions" and click "Remove Account from Profile". Click "Submit", then re-register the account number with a new username.
If you make a payment online before 5 pm EST on a business day, it will be posted the same day.
Payments made after 5 pm, on weekends, or on holidays will be posted the next business day after 5 pm.
For example, if you make a payment on Saturday, the payment will post to the account on Monday after 5 pm. If Monday is a holiday, then it will post Tuesday after 5 pm.
If you made a payment using your bank account, you have until 5 pm EST on the date you made the payment to cancel it. Payments made with a credit card cannot be changed or deleted.
Need assistance, call Customer Service at (843) 727-6800.
No, but your payment may not exceed the amount due.
If your payment is past due, you will not be able to select a future date.
No, please call 843-727-6800 and select option 1 on the main menu to request an extension in our automated system.
Click on View Most Recent Bill. If you have a past due balance it will be listed on your bill.
When you register for online access to your account, you must manually make a payment with a credit card, debit card or bank account each month. The system does not allow automatic, recurring payments.
If you want to have your bill amount automatically drafted we offer Auto Draft from your bank account only. Complete the required information on our Auto Draft Request Form and click submit.
If you are currently signed up in Auto Draft, you can change/modify or delete your bank account information. Complete the required information on our Auto Draft Request Form and click submit.
Yes. Using encryption technology, your card number is transmitted to and stored with a 3rd party card processer and all subsequent transactions are executed with a non-identifying secure code. Charleston Water System at no time stores the card number in our environment.
If you need to make another payment, call (843) 727-6800 to pay by phone.
Yes, we offer Auto Draft from your bank account only. Complete the required information on our
Auto Draft Request Form and click submit.
Yes, you can change/modify or delete your bank account information.Complete the required information on our
Auto Draft Request Form and click submit.
Questions, call Customer Service at (843) 727-6800 or send an e-mail to CustomerService@charlestoncpw.com.
Paper mail delivery is the default option. You can change your billing preference at any time by logging into your online account and selecting Billing Options.
We monitor e-mails continually during business hours (M-F 8am - 5 pm) and will respond promptly.
Call to speak with a Customer Service representative during business hours. We also accept payments over the phone (credit cards only) 24/7 through an automated system.